# Chats

{% hint style="info" %}
Before connecting or assigning a channel, no conversation information can be viewed in Chats.
{% endhint %}

<figure><img src="/files/2iPx0JRE8MZIeUqlB2WC" alt=""><figcaption></figcaption></figure>

After binding a channel, Chats will display the following three sections:

* **Conversation List**
  * You can view all conversations here, including those in 'All', 'In Progress', and 'Closed' states. You can also review related information about the conversation, such as the contact name, channel, content, time, and number of unread conversations.
* **Conversation**
  * You can write, send messages, and delegate the conversation to other contacts here.
* **Contact information**
  * You can review related data about the contact and quickly edit the contact information here

<figure><img src="/files/iQuQahzunGnC5Ie4G4pU" alt=""><figcaption></figcaption></figure>

### Conversation List

In the conversation list, you can perform customer search, switch between conversation status groups, and switch between customer conversations

<figure><img src="/files/lqcIbqlvTNuV6Jsu4ZU0" alt=""><figcaption></figcaption></figure>

### Conversation

In the conversation window, the following functions are supported:

> [**Transfer Conversation**](#transfer-conversation)
>
> #### [**Close Conversation**](#close-conversation)
>
> [**Send Message**](#send-message)
>
> [**Send Template Message**](#send-template-messages)

#### **Transfer Conversation**

Allows transferring ongoing chats to other agents/colleagues

<figure><img src="/files/JxvH9FPfJv7BecW6g8vm" alt=""><figcaption></figcaption></figure>

#### **Close Conversation​**

Marks inactive conversations as "Closed" status

<figure><img src="/files/Hf3nO6dYGkjgzfcd6UZd" alt=""><figcaption></figcaption></figure>

#### **Send Message**

Supports sending text, images, videos, files, recordings, and more

<figure><img src="/files/ysOfVcVTiUwVOyrFTZQf" alt=""><figcaption></figcaption></figure>

#### **Send Template Message**

Enables sending pre-approved message templates to engage customers

<figure><img src="/files/SrIVpIgb2vIUAQv76rTc" alt=""><figcaption></figcaption></figure>

### Contact Information

In the contact information window, the following functions are supported:

> [**View Visitor Information**](#view-visitor-information)
>
> [**Quickly Edit Visitor Information**](#quickly-edit-visitor-information)
>
> [**Add Customer Tags**](#add-customer-tags)
>
> [**Add to CRM by one-click**](#add-to-crm-by-one-click)
>
> [**Viewing and Editing Customer Details upon Entry**](#viewing-and-editing-customer-details-upon-entry)

#### **View Visitor Information**

<figure><img src="/files/4ct1HOdlkL6DCA4R1JuE" alt=""><figcaption></figcaption></figure>

#### **Quickly Edit Visitor Information**

<figure><img src="/files/NQgFUAcUiV7DgUp4Qqp1" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/P7EvPDbhOpNybarRaOvS" alt=""><figcaption></figcaption></figure>

#### &#x20;**Add Customer Tags**

<figure><img src="/files/ho8kUzdwELYv1kfbP6rE" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/Co6BJNru5Z9j2Rdwkb5s" alt=""><figcaption></figcaption></figure>

#### **Add to CRM by one-click**

<figure><img src="/files/RcGNWKfyypBFPx6gJl44" alt=""><figcaption></figcaption></figure>

#### **Viewing and Editing Customer Details upon Entry**

<figure><img src="/files/zToyAaM4FSs2J8BKWlhT" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/LUzPvDorBR50Uu72voDp" alt=""><figcaption></figcaption></figure>


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```
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```

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The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.