How to send WhatsApp Message?

Step 1: Connect to WhatsApp Business API

Go to [Enterprise Management > Customer Service Management], then click "Add Agent"

Select the user from the department list and click "Confirm" to assign them as a customer service agent

After adding the agent, click "Edit" to open the management settings

Under settings, click "Add Channel" to assign accessible messaging channels to the agent

Click "Confirm" to save the settings

Once configured, the agent can send/receive messages on the assigned channels

After setup, agents can receive customer messages and send replies (text/images/videos/files/voice notes) via the [Inbox > Chats].

The system also supports sending template messages for proactive customer outreach

Last updated 11 months ago