> For the complete documentation index, see [llms.txt](https://sixbot.gitbook.io/sixbot-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sixbot.gitbook.io/sixbot-help-center/frequently-asked-questions/send.whatsapp.message.md).

# How to send WhatsApp Message?

## Step 1: Connect to WhatsApp Business API

View Tutorial：[How to connect WhatsApp Business API?](/sixbot-help-center/frequently-asked-questions/how.to.connect.whatsapp.api.md)

## Step 2: Add Customer Service Agent

Go to ​**​\[Enterprise Management > Customer Service Management]​**​, then click ​**​"Add Agent"​**​

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Select the user from the department list and click ​**​"Confirm"​**​ to assign them as a customer service agent

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After adding the agent, click ​**​"Edit"​**​ to open the management settings

<figure><img src="https://content.gitbook.com/content/AWW4pI0mYFdjRWTLLpNR/blobs/fZCenpz6sX9IKlg68Bwu/image.png" alt=""><figcaption></figcaption></figure>

Under settings, click ​**​"Add Channel"​**​ to assign accessible messaging channels to the agent

<figure><img src="https://content.gitbook.com/content/AWW4pI0mYFdjRWTLLpNR/blobs/BZNFPutgR9zPkpQpEwGL/image.png" alt=""><figcaption></figcaption></figure>

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Click ​**​"Confirm"​**​ to save the settings

<figure><img src="https://content.gitbook.com/content/AWW4pI0mYFdjRWTLLpNR/blobs/UMPK7qCeVEczVB8uQ1do/image.png" alt=""><figcaption></figcaption></figure>

Once configured, the agent can send/receive messages on the assigned channels

<figure><img src="https://content.gitbook.com/content/AWW4pI0mYFdjRWTLLpNR/blobs/cy9XIFy0vFfCPurdzjFP/image.png" alt=""><figcaption></figcaption></figure>

## Step 3: Send WhatsApp Message

After setup, agents can receive customer messages and send replies (text/images/videos/files/voice notes) via the ​**​\[Inbox > Chats]​**​.

<figure><img src="https://content.gitbook.com/content/AWW4pI0mYFdjRWTLLpNR/blobs/u2kcxtAjJDMdo3zvk2au/image.png" alt=""><figcaption></figcaption></figure>

The system also supports sending template messages for proactive customer outreach

<figure><img src="https://content.gitbook.com/content/AWW4pI0mYFdjRWTLLpNR/blobs/8z8SqDuk6UjPBgpcK5Cp/image.png" alt=""><figcaption></figcaption></figure>