> For the complete documentation index, see [llms.txt](https://sixbot.gitbook.io/sixbot-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://sixbot.gitbook.io/sixbot-help-center/frequently-asked-questions/send.whatsapp.message.md).

# How to send WhatsApp Message?

## Step 1: Connect to WhatsApp Business API

View Tutorial：[How to connect WhatsApp Business API?](/sixbot-help-center/frequently-asked-questions/how.to.connect.whatsapp.api.md)

## Step 2: Add Customer Service Agent

Go to ​**​\[Enterprise Management > Customer Service Management]​**​, then click ​**​"Add Agent"​**​

<figure><img src="/files/d9QvLBVsTIskLlSCsZvd" alt=""><figcaption></figcaption></figure>

Select the user from the department list and click ​**​"Confirm"​**​ to assign them as a customer service agent

<figure><img src="/files/L4S5S1RU7UZGmmkriawP" alt=""><figcaption></figcaption></figure>

After adding the agent, click ​**​"Edit"​**​ to open the management settings

<figure><img src="/files/OoSjLr1rmLcXpV02mTjh" alt=""><figcaption></figcaption></figure>

Under settings, click ​**​"Add Channel"​**​ to assign accessible messaging channels to the agent

<figure><img src="/files/2jA4uwwpAK6YjmCWf70E" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/L6PECMJXH52fFGbA5vqC" alt=""><figcaption></figcaption></figure>

Click ​**​"Confirm"​**​ to save the settings

<figure><img src="/files/cZEzKpbNm5Qw9BdTuU3h" alt=""><figcaption></figcaption></figure>

Once configured, the agent can send/receive messages on the assigned channels

<figure><img src="/files/aQFPAjd2iGQjvoBhxAxt" alt=""><figcaption></figcaption></figure>

## Step 3: Send WhatsApp Message

After setup, agents can receive customer messages and send replies (text/images/videos/files/voice notes) via the ​**​\[Inbox > Chats]​**​.

<figure><img src="/files/3AupjR8hHUhXdKcmCAsa" alt=""><figcaption></figcaption></figure>

The system also supports sending template messages for proactive customer outreach

<figure><img src="/files/HMFUO8xFyKyN1qGLCduT" alt=""><figcaption></figcaption></figure>